Telehealth Informed Consent

Telehealth is the delivery of healthcare services using telecommunications technology between a patient and a provider in different locations. Solved facilitates asynchronous (store-and- forward) telehealth visits in which you submit medical information and a licensed provider reviews it, decides whether treatment is appropriate, and may prescribe a compounded medication.

Telehealth lets you access care without travel, in privacy, and often more quickly than an in-person visit. Asynchronous visits allow providers to review your information thoughtfully without requiring real-time availability from you.

Telehealth has limitations. Providers cannot perform a physical examination, may not have access to your full medical record, and rely on the information you provide. Internet outages, technical problems, or transmission errors can occur. Some conditions cannot be safely diagnosed or treated through telehealth and may require in-person evaluation.

You may always seek care from your primary care provider, an urgent-care clinic, or an in-person specialist instead of using Solved.

Telehealth through Solved is not appropriate for emergencies. If you are experiencing chest pain, a sudden vision change, an erection lasting more than 4 hours (priapism), or any other emergency, call 911 or go to the nearest emergency room.

Information shared during your visit is part of your medical record and protected by federal and state laws, including HIPAA. See our Notice of Privacy Practices for details on how your protected health information may be used and shared.

The provider has sole discretion over whether to prescribe and may decline to prescribe based on your medical history, contraindications, drug interactions, or any other clinical concern. Approval is not guaranteed. Most intakes are reviewed within 24 hours of submission, but review may take longer based on provider availability and whether additional information is needed.

Solved arranges for the dispensing of compounded prescription medications by an independent state-licensed 503A pharmacy. Compounded medications are not approved by the FDA and may differ from FDA-approved counterparts in formulation and delivery.

Solved uses distinct channels for different types of requests, and you agree to use the correct channel:

• Medical emergencies (including chest pain, trouble breathing, severe allergic reaction, priapism lasting more than 4 hours, sudden vision changes, or thoughts of self-harm): call 911 or go to the nearest emergency room. Do not use the platform to report emergencies.
• Clinical questions, side effects, symptoms, dosing questions, or any request for medical advice: these must be directed to your prescribing clinician. The clinician's name and the dispensing pharmacy's name, address, and phone number appear on your prescription label. When secure in-app clinician messaging is available, you may also use that channel. Until then, for non-urgent clinical questions, contact your primary care provider or use an urgent-care clinic.
• Order status, shipping, billing, subscription, and account questions: use the in-app support form. Support staff are not licensed clinicians, do not provide medical advice, and will not respond to clinical questions submitted through support channels. Any medical information submitted to support may be redacted or forwarded to your care team without a clinical response from support.

You acknowledge that support communications do not constitute medical advice, diagnosis, or treatment, and that reliance on support staff for clinical guidance is contrary to the intended use of the platform.

You agree to report any adverse reactions, side effects, or unexpected symptoms promptly to your prescribing clinician (via the contact information on your prescription label or, when available, in-app clinician messaging), to your primary care provider, or to emergency services if the situation is urgent. You agree not to rely on the support channel to report or triage adverse events.

By proceeding through the intake and using the platform, you acknowledge that you have read this consent, that your questions have been answered to your satisfaction, and that you voluntarily consent to receive telehealth services through Solved. You may withdraw consent at any time by stopping use of the service; doing so will not affect any treatment already provided.